All Terms and Policies apply including:

A. MEMBERSHIP TERMS.

(i) Automatic Renewal

Any subscription you choose will continue and automatically renew until you cancel the membership. By choosing a recurring Membership Service, you acknowledge that such paid services have a recurring payment and you accept responsibility for all recurring charges prior to cancellation.

(ii) Cancel 

You may cancel the subscription to the service at any time for any reason. Your membership must be canceled before it renews in order to avoid the next billing cycle. 

We reserve the right at any time to cancel/terminate (or suspend for any duration) the membership of any member in the event of the following:

(a) The member commits a serious breach of this Agreement and/or our Policies, Terms of Use, Rules and Regulations. 

(b) Where any monies are due to us by the member remains unpaid after its due date for payment. 

(c) The member knowingly provides false information when initiating the membership and the false declaration(s) would have reasonably affected our decision to approve or continue the membership. 

(d) If we terminate for any reason, we reserve the right to retain any monies received to cover any reasonable costs we have incurred as a result of administration of adherence to policies and/or  collection efforts.

(iii) Unused sessions

Any sessions (video, phone and/or in-person) accrued but unused within a billing cycle will not roll over or be eligible for use after that billing cycle concludes. For example, if you commence your membership on May 1, only use 3 out of 4 sessions (each 45 minutes in duration) for that monthly billing cycle, the additional session credit does not rollover into June (resulting in you having 5 sessions available in June). All sessions expire within the applicable billing cycle.

(iv) Changes

We reserve the right to change our subscription or adjust prices of our services only after notice to you and upon commencement of the next billing cycle. We reserve the right to vary, add or eliminate any of the particular services, treatment techniques, modalities and/or facilities provided.  We reserve the right to close or modify facility hours with, or without, notice. 

(v) Pause

There may be times when you will need to pause their membership for a period of time. When a membership is paused, the member is not authorized to use their membership services or benefits during the pause period. At the end of the membership pause term, billing will continue with the next scheduled date. All terms and conditions will continue to apply through the term of the membership pause. 

(vi) Indemnification

You will indemnify us, defend us, and hold us (and our affiliates, agents, and employees) harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following: 

(a) your access to or use of our site and/or services including any injury or loss of property while participating in services; 

(b) any actions made with your account or Account Access whether by you or by someone else; 

(c) your violation of any of the provisions of this Agreement including but not limited to (as our providers cannot diagnose any medical conditions), your responsibility to provide updated changes in your physical and mental condition and for reporting any and all injuries sustained at the time of service and you release us from any injury resulting from undiagnosed medical conditions present during your therapy treatment; 

(d) non-payment for any of the services (including Therapist Services); 

(e) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right. This clause shall survive expiration or termination of this Agreement.

(vii) Payment 

You confirm and agree to use only credit cards or other payment means (collectively “Payment Means”) which you are duly and fully authorized to use, and that all payment related information that you provided and will provide in the future, is accurate, current and correct and will continue to be accurate, current and correct. You agree to pay all fees and charges associated with your account on a timely basis and according to the fees schedule, the terms and the rates as published. By providing us with your Payment Means you authorize us to bill and charge you through that Payment Means and you agree to maintain valid Payment Means information in your account information.